Everything you need to know about playing on Batosi — from creating your account and depositing in BDT to understanding game rules and withdrawing your winnings. If you can't find what you're looking for here, reach out to our support team directly.
What Can We Help You With?
Browse by topic or use the search above to find your answer quickly.
How to create your Batosi account, what information you need, how to reset your password, and how to manage your profile settings after signing up.
Step-by-step guidance on depositing BDT into your Batosi wallet using bKash, Nagad, or Rocket. Minimum amounts, processing times, and what to do if a deposit doesn't arrive.
How to request a withdrawal, how long it takes, minimum withdrawal amounts, and what happens if your withdrawal is delayed or declined.
How each Batosi game works, what provably fair means in practice, how to verify a round result, and where to find the rules for each game in the library.
How to download and install the Batosi app on Android and iOS, system requirements, how to update the app, and how to enable biometric login on supported devices.
How Batosi protects your account and personal data, how to set deposit limits, how to take a break from playing, and where to find responsible gaming resources.
Frequently Asked Questions
Still Have Questions?
The Batosi FAQ covers the most common questions we hear from players in Bangladesh, but we know that every situation is a little different. If you've read through the sections above and still can't find what you're looking for, the best next step is to contact the Batosi support team directly at [email protected]. We aim to respond to all enquiries within a few hours.
A lot of the questions we receive are about deposits and withdrawals, which makes sense — money matters, and you want to know it's handled correctly. The short version is this: Batosi processes all transactions in BDT, supports bKash, Nagad, and Rocket, and does not charge any fees on deposits. Withdrawals go back to the same mobile number you registered with, and most are processed within minutes. If something goes wrong with a payment, the support team can trace the transaction using your reference number and sort it out quickly.
Game-related questions are the second most common category. Players often ask whether Batosi games are rigged or whether the platform can influence results. The honest answer is no — and the reason you can trust that answer is the provably fair system. Every round result is generated using a cryptographic seed that is committed before the round starts. After the round ends, you can verify the result yourself using the seed values. This isn't a policy or a promise; it's a mathematical guarantee built into how the games work.
For new players, the most useful thing to know is that getting started on Batosi is genuinely straightforward. Register with your mobile number, deposit via bKash or Nagad, and you can be playing your first game within five minutes. If you're not sure which game to try first, Color Prediction and Money Wheel are the easiest to understand. Both have short rounds and simple rules, so you can get a feel for the platform without needing to learn complex mechanics.
If you play regularly, the Batosi app is worth downloading. It loads faster than the browser version, supports biometric login, and is optimised for touchscreen play. You can download it from the App page. Your account, wallet balance, and game history are all synced between the app and the website, so you can switch between them freely.
Can't find your answer? Email the Batosi support team at [email protected] with your question and account details. We'll get back to you as quickly as possible.
Send your question to our support team and we'll respond within a few hours.
[email protected]For detailed rules on payments, data, and responsible gaming, check our policy pages.
Not sure which game to play? Browse the full Batosi game library for guides and details.
View All GamesCreate your free account in under two minutes. Deposit in BDT via bKash, Nagad, or Rocket and jump straight into any game in the library.